Deleting your Saga account

How to request deletion

1. Open in Saga Settings → Account → Delete account. Can you not log in or do you not want to use the app? Then email from the email address of your account to privacy@sagafor.me and request the deletion of your Saga account and the associated data.
2. First export what you want to keep. In the deletion procedure, you choose what happens to your shared vaults: delete or transfer. Saga shows what the consequences are for others.
3. Confirm the deletion via the email you receive. For a request by email, we may ask for additional information to verify your identity. Never send your password or login code.

An account under parental supervision can request and confirm deletion itself. No permission from parents or guardians is required for this.

Which data is deleted?

After confirmation, your account is deactivated. A recovery period of 30 days follows. After that, we delete your account data, settings, and the vaults you chose for deletion from the active systems. This includes the contacts, calendar appointments, tasks, notes, objects, locations, and attachments in those vaults.

Data in transferred or shared vaults may remain available to other users. Copies you have previously exported or given to others are not erased by this.

A separate term applies for a provisional child registration without parental approval: the registration data is cleaned up 14 days after the first consent request. The recovery period of 30 days does not apply to this.

What is temporarily retained?

• We retain invoices and fiscal records as long as the law requires. Refund requests are part of the payment administration.
• To monitor the one-time money-back guarantee, a recognition value derived from your email address using a secret key is retained as long as we offer this guarantee. This is not a readable email address.
• Security and audit logs without IP addresses: maximum 12 months. IP addresses in separate security logs: maximum 7 days, unless necessary data is needed longer for investigating a specific security incident.
• Technical debug logs: 90 days. Cost logs for AI, voice, SMS, and email: 12 months, as much as possible without content.
• Feedback and bug reports: 6 months from submission. They are deleted at the next daily cleanup, including any sent context and internal notes.
• Backups: daily recovery points over 14 days and weekly recovery points over 10 weeks. Deleted data disappears through rotation and cleanup. Copies may remain longer due to backup task failures or storage versions. Upon recovery, we reprocess previous deletions before the environment becomes available.

Account deletion does not automatically erase all local copies on other devices. Log out explicitly on each device to erase offline data and app and photo caches. You can delete other local storage via browser or Android settings.

More explanation is in the privacy policy and at deleting your account, including recovery and the handling of subscriptions.

Delete data and keep your account

You can delete individual data or your own vault in Saga without closing your account. Do you want help with this or to submit a request? Email privacy@sagafor.me from your account address and describe which data you want deleted. The exceptions and backup terms mentioned above remain applicable.